Survely is an AI-powered feedback platform that triggers surveys from CRM or ERP records and writes responses back to the source record. It integrates with SAP, Salesforce, ServiceNow, Azure, AWS, and Zendesk, replacing standalone survey tools that live separate from the operating systems they should inform.
Open product reference →Customer feedback that does not reach the system of record is feedback the business cannot act on. Survely triggers surveys from CRM or ERP events, then writes the response back into the source record so the right person sees it in the system they already use.
What It Does
- Triggers surveys from SAP, Salesforce, ServiceNow, and similar operating systems.
- Writes responses back to the originating business record, not a separate dashboard.
- Uses AI to surface negative sentiment, recurring themes, and links to business data.
- White-labels with custom branding and template-based survey creation.
Who It Is For
Operations teams that already run a CRM or ERP and want feedback to inform daily work rather than sit in a parallel dashboard.
Why We Built It
Most survey tools optimise for response collection. Survely optimises for what happens after: getting the response in front of the person who can act on it, in the system they already use.
Where It Runs
Survely runs on SAP, Salesforce, ServiceNow, Azure, AWS, Zendesk and replaces standalone survey tools that live separate from the operating systems they should inform. The product gives operating teams a clearer workflow while keeping the system of record stable.
The important boundary is ownership. We define which decisions belong in core SAP, which belong in extensions or integrations, and how support teams keep the model clear after delivery.